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 CONTACT INFORMATION
Sales:
sales@pof-usa.com
Technical Questions:
technical@pof-usa.com
Shipping/Tracking Info:
shipping@pof-usa.com
Phone sales orders:
623-561-9572
Fax orders:
623-321-1680
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FORMS
1) Fax Order
2) Return Merchandise |
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ORDERING POLICY:
We accept MasterCard and Visa. All C.O.D. orders require
payment by certified check unless prior arrangements
have been made.
Payments made by certified check or cashiers check can
be shipped on same day received. Personal checks require
10 days to clear, unless prior arrangements have been
made. Shipping costs are not included in our pricing.
Complete rifles and lower receivers must be ordered and
paid for through an FFL dealer of your choice. No
exceptions.
All of our custom rifles include the Federal Excise Tax.
Our delivery times are estimated at the time of the
order. We will always try to hold our estimated delivery
times. Under no circumstances will we rush any order.
The quality of our custom rifles will not be
compromised.
100% satisfaction is always our goal. This does not
cover any gunsmithing or modifications done by anyone
outside our company. |
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WARRANTY POLICY:
POF-USA firearms have a 3-year limited warranty. POF-USA
firearm is warranted to the original retail customer for
3 years from the date of purchase against defects in
material and workmanship. All parts and labor or
replacement at our option are covered.
Shipping to and from our repair facilities, government
fees, damage caused by failure to perform normal
maintenance, sales outside the United States, damage due
to high velocity, high pressure, reloaded, or other
non-standard ammunition, or any unauthorized repair,
modification, misuse, abuse, or alteration of the
product is not covered by this limited warranty.
All rifles have a 100% satisfaction guarantee. As long
as customer abuse has not created a problem, we may
repair your rifle free of charge. If you have a problem,
it’s usually ammunition related and we can help you over
the phone with any problems you may have. If you have
any questions, please call 623-561-9572 or email
returns@pof-usa.com.
Any implied warranties, including the implied warranties
of merchantability and fitness for a particular purpose,
are limited to 1 year from date of purchase.
Consequential or incidental damages and/or expenses, or
any other expenses are not covered by this warranty.
To obtain warranty performance, please call 623-561-9572
or email
returns@pof-usa.com.
No refund will be allowed if the product has been
altered in any way.
No returns for credit after 30 days from invoice date.
On all returns, no credit will be granted for shipping
charges or surcharges.
Pre Ban rifles & high capacity magazines are unavailable
in the following states: California, Hawaii, Maryland,
Massachusetts, New Jersey and New York.
All purchases requiring FFL (Federal Firearms License)
dealer must provide us a fax copy of FFL license number.
Fax your FFL license number to 623-321-1680.
Receivers available at this site are for sale to FFL
dealers only. There are no exceptions. Funds must be
paid for by an FFL dealer. Failure to provide us proper
documentation will result in rejecting your order.
POF-USA will only ship firearms to a licensed FFL
holder. If you do not have an FFL you will need to find
a licensed firearms dealer to do the transfer for you.
You must enter the FFL licensed dealer’s address as the
shipping address when you place your order with us.
FFL, Federal Firearms License, is issued by the BATF to
those who deal in firearms.
It is illegal to deal in firearms without FFL
documentation. An FFL is required in order to receive a
gun delivered through the mail. We require a signed hard
copy or a legible fax on file in order to send a gun to
the licensee. |
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RETURN POLICY:
POF-USA Patriot Ordnance Factories, INC. offers a 30-day
Return Policy. If your are not satisfied with the
product, simply return it for a full refund (less
shipping cost). You will need to email
returns@pof-usa.com
or call us at 623-561-9572 to obtain an RMA number prior
to returning the product.
You can also download the RMA form at
www.pof-usa.com/warranty/warranty.htm
Complete the form and include it with your shipment.
There is a 15% restocking fee will be charged on all
returned merchandise. |
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SHIPPING POLICY:
In stock merchandise is generally shipped within 24-48
hours of order receipt. Products requiring FFL license
will only ship to an FFL dealer address. We will not
ship to a residential or private address. There are no
exceptions.
Products are generally shipped UPS Ground. UPS requires
delivery of item to a physical address. UPS will not
ship to a P.O. Box. We also ship UPS Next Air* upon
customer’s request. *Item will ship UPS Next Day Air
only if item is in stock.
All sales are only to United States of America. We
cannot ship any gun parts to any foreign country.
For information on shipping and tracking information,
email
shipping@pof-usa.com. |
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ALTERATION AND MODIFICATION WARNINGS:
Altering or modifying parts is dangerous and will void
the warranty. This POF-USA rifle was manufactured to
perform properly with the original parts
as designed.
It is your duty to make sure any parts you
buy are made for this rifle and are installed correctly
and that neither the originals nor the
replacements are altered or changed.
Your POF-USA rifle
is a complex precision tool with many parts that must
relate correctly with other parts in order for proper
and safe operation. Putting a rifle together wrong or
with incorrect or modified parts can result in a damaged
rifle, serious personal injury or death to you and
others through malfunction.
Always have a qualified
gunsmith work on your rifle or at least check any work
not performed
by a gunsmith. |
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PRIVACY POLICY:
"POF-USA" Patriot Ordnance Factory, Inc. is highly sensitive to the
privacy interests of consumers and believes that the protection of those
interests is one of its most significant responsibilities. In acknowledgment
of its obligations,
"POF-USA, Inc." has adopted the following Privacy Policy
applicable to information about consumers that it acquires in the course of
its business:
Acquisition of Information. We do not acquire any more information about
consumers than is required by law or is otherwise necessary to provide a
high level of service efficiently and securely.
Our Employees and Privacy. We train all of our employees about the
importance of privacy. We give access to information about consumers only to
those employees who require it to perform their jobs.
Security Measures. We make access to privacy-sensitive information subject
to rigorous procedural and technological controls, consistent with legal
requirements and the demands of customer service.
Disclosure to Third Parties. We will provide individually-identifiable
information about consumers to third parties only if we are compelled to do
so by order of a duly-empowered governmental authority, we have the express
permission of the consumer, or it is necessary to process transactions and
provide our services.
Privacy and Our Business Partners. When we make our technology or services
available to business partners, we will not share with them any more
consumer information than is necessary, and we will make every reasonable
effort to assure, by contract or otherwise, that they use our technology and
services in a manner that is consistent with this Privacy Policy.
Questions. If you have questions about this privacy policy, please send an
e-mail to sales@pof-usa.com
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LEGAL DISCLAIMER
The manufacturer's suggested retail prices and
other specifications and terms stated on this website are
subject to change without notice. While Patriot Ordnance
Factory attempts to provide accurate information, there may
sometimes be inadvertent inaccuracies.
Patriot Ordnance
Factory is not responsible for, and reserves the right to
correct, any such inaccuracies. |
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